The work between appointments

Chronic therapy is lived between them.
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A person may see a doctor once or twice a year, but CPAP isused every night. The mask wears gradually. Nasal comfort changes. A machinebecomes noisier. Motivation rises and falls. Questions appear at inconvenienttimes.
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Most of these moments are not dramatic.
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But together, they determine whether therapy continues.
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This is why rfreshco is being organised around continuityrather than a sequence of isolated transactions.

The work may involve:

• answering a question;
• reviewing a therapy report;
• replacing a worn component;
• inspecting an ageing machine;
• helping someone restart;
• or deciding that no immediate change is needed.
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The value is not always in doing more.
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Sometimes it is in noticing early, understanding thesituation and identifying one practical next step.
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That work is repeated across many patients, many machinesand many ordinary days.
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This is the work we do, week after week, to help peoplecontinue sleeping well.